Reference

What You Need to Know Before You Play

These legal terms govern your account with inak918 and set out how we handle your data, your rights and your responsibilities as an account holder in Malaysia. Access to our platform depends on local law and is available where local law permits.

Account TermsData Retention PolicyCookie UseYour Access RightsContact for Policy Queries
inak918 What You Need to Know Before You Play
ACCOUNT SECURITY

How We Protect Your Data and Your Account

Security and transparency sit at the centre of how we run accounts on inak918. We use SSL encryption across all pages, including the account login flow and the payment screen where you initiate a Touch 'n Go eWallet or Boost transfer. Here is what that means in practice for your account.

Data Handling We collect only what is needed to run your account — name, contact details and transaction history. We do not sell your data to third parties or use it for purposes outside account management.
Cookie Use Cookies help us keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings at any time without affecting your account balance.
Data Retention Account and transaction records are kept for the period required by our operating terms. You may request a summary of what we hold on your account through live chat.
Requesting Changes To update or correct personal data, go to account settings or contact support via live chat. Corrections to payment-linked details like your GrabPay number require identity verification first.
POLICY CONTACT

How to Reach Us for Legal or Policy Matters

If you have questions about these terms, want to correct your account data, or need to raise a dispute, we have direct channels ready. All policy-related queries are handled by the same support team that manages account help — no separate department, no delays routing your message.

Live Chat Reach our support team through live chat on the site. Policy and account-data queries are handled directly — no ticket queues, no redirection to third parties.
Email Support Send your legal or data request to our support email address listed in the account help section. We aim to acknowledge all policy emails within one working day.
Account Help Centre The help centre inside your account covers term updates, data requests and dispute steps. Log in, head to account settings, and select the policy or contact option.

Frequently Asked Questions About Our Legal Terms

These are the questions we get most often about account terms, data rights and policy access. If yours is not listed here, live chat gets you a direct answer from our support team.

These terms apply to every account holder on inak918. Access is available where local law in Malaysia permits, and by using the platform you confirm you meet the eligibility conditions under local law.

Yes. Contact us via live chat or the support email listed in your account help section. We will compile your data summary and respond within a reasonable period as set out in our policy.

Open a live chat and provide the transaction date, amount in RM and the payment method used — Touch 'n Go eWallet, Boost or GrabPay. Our team will trace the record and respond with findings.

We retain transactional and identity records for the minimum period required under our operating terms. You may request details of what is retained and for how long via the help centre.

Yes. We notify account holders of material changes through the contact address on file before the new terms take effect. Continued use of the platform after that date constitutes acceptance.

No. The same account-level terms apply across Malaysia — there are no separate terms for specific states or cities. All accounts, including those opened from Kuantan, operate under the same conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.