What Data We Collect and Why We Collect It
We collect the information you provide when you register — your name, email address, phone number and preferred payment method. When you top up via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so we can credit your account accurately
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and handle any dispute. We also log device and browser session data — the type of device you used, your approximate region and session timestamps — to detect unusual login attempts and keep your account protected. We do not sell your personal data to third parties.
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Data shared with payment processors like DuitNow or FPX is limited to what those rails need to complete your transaction. Where local law requires us to retain financial records, we comply with that requirement and delete records beyond the retention window on a rolling basis. Access
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to stored data is restricted to staff with a direct operational need. If you are in Kota Bharu or anywhere else in Malaysia, the same data practices apply across all regions. Use of this platform is subject to local law and is available only where local
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law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.